The book is published by a company called Kraken Opus. I pre-ordered the book in September 2009. The book was supposed to be shipped before Christmas. The company stated in an email that if you ordered the book before December 1 you would receive your book before Christmas.
As publisher of The Official Michael Jackson Opus, the Opus Media Group would like to take this opportunity to thank you for your contribution to the extraordinary and unprecedented demand for what we believe is a fitting tribute to a true legend.
We wanted to provide you with a delivery update for your Opus. Following the hugely successful launch of The Official Michael Jackson Opus in Los Angeles earlier this week, inclement weather conditions and customs intervention have caused us to adjust our shipping schedule slightly for the Opus. Below is the updated Opus shipping schedule:
For Opus orders placed before December 1:
Rest assured that your Opus will be delivered well before Christmas and, in the majority of cases, by December 18 2009. To help you better track your package, once your order is fulfilled, you will be sent a shipping email and tracking code from Fedex, either later today or early next week.
For Opus orders placed December 2 and after:
Opus Media Group will make every effort possible to ensure these are also delivered before Christmas, but we can only guarantee delivery before Christmas for orders placed before December 1. To help you better track your package, once your order is fulfilled, you will also be sent a shipping email and tracking code from Fedex.
We know your Official Michael Jackson Opus will provide you with beautiful and lasting memories of Michael Jackson. We sincerely thank you for your patronage and your patience.
Have a great holiday.
Opus Media Group.
Well it’s January 7, 2010 and I still haven’t received The Official Michael Jackson Opus book which was paid in full in September 2009. I haven’t received a tracking code either. Apparently this company took my money and ran with it. I have sent several emails to different email addresses at Kraken Opus and haven’t received one response.
What makes me so angry is that one of the folks at Kraken Opus named Jeff Wald, who is the President COO of the Opus Media Group in North America, posted on a Michael Jackson message forum before Christmas that everyone in the United States has received their books. I was pissed when I read this. No Jeff Wald, everyone in the United States hasn’t received their book. And it’s obvious that the folks at Kraken Opus aren’t responding to emails. I paid these crooks $193.00 and they can’t even respond to an email?
Since these crooks refuse to respond to my emails on Monday I will be filing a complaint with the Better Business Bureau about this mess. Either send me my book or send me a refund and I’ll order the book from Amazon.com. Never had any problems with Amazon and they don’t take your money until they ship your order.