Netflix’s shipping problems

Where are my dvds?  Still at Netflix according to this article:

Netflix shipping centers slammed by problems

Difficulties befall all of Netflix’s distribution centers, but company has yet to pinpoint cause.

Last Updated: August 14, 2008

SAN FRANCISCO (AP) — Netflix Inc. said Thursday that major technical problems over the past 3 days have severely limited the number of DVDs it could send out.

The unspecified problems affected all of the Los Gatos, Calif.-based company’s 55 shipping centers and marked the biggest disruption in service since Netflix launched its DVD-by-mail subscription business 9 years ago.

It was unclear when normal shipments from the online DVD-rental leader would resume.

Netflix spokesman Steve Swasey said the company was able to send out some discs on Wednesday, but shipped none on Tuesday and hadn’t shipped any Thursday morning either.

About a third of the company’s 8.4 million subscribers are currently waiting for DVDs held up by the problems. Affected customers were promised a credit to their accounts for the delay.

The glitches didn’t affect Netflix’s Web site or its service for streaming movies and television shows instantly to customers’ computers.

Previously, Netflix’s longest disruption had been in July 2007, when its Web site went down for 18 hours. The company suffered another outage in March of this year, when the site was down for about 11 hours, resulting in a 1-day delay in delivering DVDs.

Swasey said that was the first time Netflix was unable to deliver DVDs for an entire day.

“When we miss on that, it’s a big deal,” Swasey said.

The company hasn’t specified the problems that triggered the latest outage, nor has it identified the root cause.

I’ve been on a roll watching Gilmore Girls. I finished watching the first half of Season 3.  Waiting for the second half of Season 3 as soon as Netflix solves it’s technical problems.

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